Real Leaders

Treat Your Customers Like Humans, Not Numbers

Numbers are obviously important when it comes to the growth and longevity of any business. It’s the default method to measure success, and it’s tempting to make it the only way to measure success. It’s easy to conclude that your business is good if the numbers are good. However, that might be a critical mistake. […]

Why Remote Work Will Win This Fall

The monumental battle over remote work is heating up this summer as more traditionalist business leaders demand that their employees come to the office much or all of the time. Google Maps workers, asked to come back to the office full-time recently, fought back with a petition and threats of a strike and won a reprieve of […]

The Output Model: How the Pandemic Triggered a Seismic Shift in Our Way of Working

COVID-19: The global pandemic that lost hundreds of thousands of lives will forever change the way we live and interact. These changes run deep and permeate throughout personal and professional interactions. The fundamental way we approach business has been altered, too, and our expectations on performance should reflect a new model. According to the PEW […]

7 Business Innovations that Will Save the Planet — and Your Bottom Line

1. Smart Modular and Connected Pallets for Logistics and Transportation Matthew Reali | CEO, Ponera Group Think of Ponera as the “LEGO” of pallets. A smart, modular, and digitally-enabled solution can be assembled to reach any size. Thermoplastics allow for extended life and reusability — more than 10 years and 100 usages. Embedded sensors in […]

How Can We Save the Working Class? Give Them Digital Skills.

America’s workforce is on the brink of crisis, and if our country’s leaders — both newcomers and incumbents — don’t prioritize workforce development now, the working class will crumble. Companies large and small have increasingly turned to automated technologies in the quest to do more with less, leaving more Americans jobless. This trend has been so persistent that, […]

4 Reasons Why a Frictionless Business Will Ensure Your Survival

Imagine dealing with a business that offers products that always work, deliveries that arrive as promised, instructions that are clear and understandable, and self-service that’s easy to use. Their customers never have to contact them for the wrong reasons. They’ve created a frictionless customer experience. Frictionless companies work hard to reduce customer service issues in […]

3 Ways to Perfect the Art of Principled Entrepreneurship

There are three key components to teaching Principled Entrepreneurship. 1. Discover who you are, create a vision for who you want to be, and develop a plan to get there Creativity is highly correlated with self-knowledge, and passion with purpose. If we want to help students prepare for their lives as Principled Entrepreneurs, we have […]

5 Things Managers Fear About Zoom and Why They Shouldn’t Worry

Back in the days when people began studying how to improve companies, they recognized that managers could help their teams by spending a little more time outside of their own offices. By walking around, visiting their employees, and having casual one-on-one chats, they could ideally learn how things were going and how employees were feeling. […]

What can Business Leaders Learn From Apple’s 2022 Back to Work Policy?

Recently Apple sent their employees a letter asking them to come back to work at the office three days a week in late May 2022 (now delayed due to COVID resurging in the Bay Area, but employees must continue to work at the office two days a week).  It is a seemingly reasonable request, and as part […]

5 Ways to Protect Your Career in Post-COVID Recovery

COVID-19 has disrupted many areas of our lives, including our careers. Fortunately, you can take steps to strengthen and secure your career during these uncertain times.  Due to the devastating impact of the COVID-19 pandemic on the restaurant industry, one of my coaching clients, Alex, who served as the Chief Operating Officer (COO) in a regional chain of […]