BlackRock CEO Larry Fink claimed in a recent interview with Fox that “we have to get our employees back in the office.” According to him, doing so would result in “rising productivity that will offset some of the inflationary pressures.”
Fink did not provide any data in the form of statistics, surveys, or studies to support his claims. He insisted, without evidence, that in-office work would reduce inflation. So what does the data say?
A widely-cited July 2022 study from the highly-respected National Bureau of Economic Research (NBER) found strong evidence that remote work decreased inflation. Namely, because employees strongly prefer mostly or full-time remote work, they are willing to accept lower wages to work remotely. As a result, the researchers found that remote work decreased wage growth by 2 percent over the last two years. Notably, the decrease in growth occurred specifically in the mostly higher-paid, white-collar positions that could be done remotely, leading to wage compression that reduced wage inequality between blue-collar and white-collar work. Given that higher wages result in more consumer spending, leading to inflation, the study concluded that remote work reduces inflation.
Plenty of other evidence supports the finding that remote work reduces wage growth, such as a June 2022 survey by the Society for Human Resources. It reports that 48% of survey respondents will “definitely” look for a full-time WFH job in their next search. To get them to stay at a full-time position with a 30-minute commute, they would need a 20% pay raise. A hybrid job with the same commute would need a pay raise of 10%. A different survey of 3,000 workers at top companies such as Google, Amazon, and Microsoft found that 64% would prefer permanent work-from-home over a $30,000 pay raise. Indeed, companies that offer remote work opportunities are increasingly hiring in lower cost-of-living areas of the US and even outside the US to get the best value for talent. That’s a significant reason why one of my clients, a late-stage software-as-a-service startup, decided to offer some all-remote positions.
This data shows that remote work decreases costs of labor and thus reduces inflation. What about Fink’s claims about productivity?
Surveys have long found that workers report being more productive working remotely, but we might feel some skepticism toward self-reported answers. It’s harder to feel skeptical of evidence from employee monitoring softwarecompany Prodoscore. Its President David Powell said, “after evaluating over 105 million data points from 30,000 U.S.-based Prodoscore users, we discovered a five percent increase in productivity during the pandemic work-from-home period.”
And we have become better at working remotely over time. A Stanford University study found that remote workers were 5% more productive than in-office workers in the summer of 2020. By the spring of 2022, remote workers became 9% more productive, since companies learned how to do remote work better and invested in more remote-friendly technology.
A July 2022 study in another NBER paper found that productivity growth in businesses relying on remote work like IT and finance grew from 1.1% between 2010 and 2019 to 3.3% since the start of the pandemic. Compare that to industries relying on in-person contact, such as transportation, dining, and hospitality. They went from a productivity growth of 0.6% between 2010 and 2019 to a decrease of 2.6% from the pandemic’s start.
Case study evidence backs up these broader trends, as reported in another NBER paper about a study at a real-world company, Trip.com, one of the largest travel agencies in the world. It randomly assigned some engineers, marketing workers, and finance workers to work some of their time remotely and others in the same roles to full-time in-office work. Guess what? Those who worked on a hybrid schedule had 35% better retention, and the engineers wrote 8% more code. Writing code is a standardized and tough measure of productivity and provides strong evidence of higher productivity in remote work.
The evidence demonstrates that remote labor costs less and is more productive, reducing inflation at both ends. What about ancillary costs?
Employees can save much money, up to $12,000, for full-time remote work, according to a Flexjobs analysis. That involves savings on transportation, such as gas, car maintenance, parking, or public transport. Workers also don’t have to buy expensive office attire or eat out at overpriced downtown restaurants. Workers need to pay somewhat more for cooking at home and higher utilities. Yet these costs are much smaller than the costs of coming to the office.
Companies save much money on real estate, utilities, office furniture, cleaning services, and related costs. An average office space per employee can be up to $18,000 annually, which means savings can add up fast. No wonder office occupancy is down, and companies are cutting their real estate footprint. For example, Amazon – which allows full-time and part-time remote work – recently paused its construction of five towers in Bellevue, Washington, due to remote work.
Companies are investing more into support for work from home, such as IT and cybersecurity. And more forward-looking ones are providing remote work support for home offices. For instance, Twitter, Facebook, and Google provided a flat stipend of $1,000 for home offices. As another alternative, one of my clients, the University of Southern California’s Information Sciences Institute, researched the best options for home offices and provided a standardized and wide range of home office technology and furniture to its staff. Doing so improves productivity and is a wise long-term investment. And such expenses are much less than the costs of employees in the office.
Thus, in addition to lower labor costs and higher productivity, employees and employers pay much less to have staff work remotely. All the evidence shows that remote work decreases inflation.
Such information is readily available, and Fink could have assigned a summer intern at BlackRock to find the evidence but chose not to do so. He’s not the only one joining many prominent CEOs in driving employees back to the office. What explains this seemingly contradictory behavior?
As a behavioral science expert in decision-making around the future of work, I can tell you that I’ve observed many leaders exhibiting poor judgment, likely due to a combination of cognitive biases. One is called the belief bias, where our belief in the desirability of an outcome – such as Fink’s desire for workers to return to the office – causes us to misinterpret the evidence supporting this outcome. Another is confirmation bias, where we look for evidence that confirms our beliefs and ignores evidence that does not.
Thus, while the facts clearly show that remote work reduces inflation, improves productivity, and reduces costs, it took many efforts to convince some traditionalist executives within my client organizations about the benefits of remote work. Their discomfort – due to these cognitive biases – undermined their judgments. It discussed cognitive biases and how to avoid trusting our intuitions in new contexts to turn them around.
Hopefully, prominent CEOs like Larry Fink and many others will recognize the dangerous consequences of inflation and the bottom lines of their companies driving employees back to the office. Otherwise, their companies and the economy as a whole will suffer. Their poor judgment should teach all business leaders to rely on facts and not wishful thinking in their public communication and decision-making.