Author: David Jaffe

David Jaffe is the founder and co-owner of LimeBridge Australia, which specializes in improving customer experience and operations in large companies. In 2004, Jaffe founded the Chief Customer Officer Forum in Australia, which has a membership of 35 leading companies. He is the co-author of the bestseller The Best Service Is No Service, Your Customer Rules!, and The Frictionless Organization: Deliver Great Customer Experiences with Less Effort.