Bill Price was Amazon’s first global vice president of customer service and is the founder and president of Driva Solutions, a consultancy dedicated to creating highly effective customer contact strategies and operations. He has more than 35 years experience advising and directing major operations in more than 160 leading companies. He is the co-author of the bestseller The Best Service Is No Service, Your Customer Rules!, and The Frictionless Organization: Deliver Great Customer Experiences with Less Effort.
Imagine dealing with a business that offers products that always work, deliveries that arrive as promised, instructions that are clear and understandable, and self-service that’s easy to use. Their customers never have to contact them for the wrong reasons. They’ve created a frictionless customer experience. Frictionless companies work hard to reduce customer service issues in […]
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