Real Leaders


Strategies and Insights on Becoming an Effective Leader

"People buy into the leader before they buy into the vision." — John Maxwell

Leadership culture is the collective actions of formal and informal leaders acting together to influence organizational success. Yet, it’s not simply the number or quality of individual leaders that determines organizational success, but the ability of formal and informal leaders to pull together in the support of organizational goals that ultimately makes the difference.

How to Get Comfortable With Continuous Change

Stop building urgency around the nature of a proposed change. Instead, create the right amount of urgency around how that change can occur. By doing this, you will quickly become

When Your Customer Becomes the Leader

Let’s start with two important leadership principles: 1) There is a good service person inside almost every front-line server; and 2) just as customers can stand on the outside and

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