Author: Louis Carter

4 Business Strategies to Win at Customer Relations

I held a series of interview with some of today’s most accomplished Founder-CEOs who are redefining the concept of customer excellence for the future. They better meet the expectations of the new generations, who react far more quickly to how they’re treated. With them, one wrong move creates a “paper cut” that can forever highlight […]

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5 Emotional Connections Critical For Your Success

Despite all the focus on engagement tools to better motivate employees, evidence shows they fail to spark a real sense of belonging. Although 87 percent of organizations listed engagement as a top priority in a recent study, a mere 15 percent of employees report actually feeling engaged in the workplace. For employees to perform at […]

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