Real Leaders

How to Finally Solve Employee Engagement

Businesses today are rightfully concerned over the crisis surrounding employee engagement. The situation has become pervasive: Employees are not engaged! They don’t care about their work! They’d rather be at the beach! Wouldn’t we all? But engagement goes beyond companies’ PTO issues.

We toss around the word “engagement,” but what is it? High employee engagement has a few standout elements: genuine connection and commitment to one’s role and workplace and a willingness to go the extra mile to achieve the mission.

High employee engagement is a great aspiration, but the first step to fixing the engagement problem is realizing it can’t be solved by changing the workplace into something more similar to leisure time. Ping pong tables and free lattes aren’t the solution to a disengaged workplace culture. In fact, disengagement isn’t even the core issue. Disengagement is the consequence, not the problem.

You can’t fix the consequence of a problem without fixing the problem.

You don’t increase engagement by setting out to increase more engagement. You can only increase engagement by increasing trust.

When a workplace dynamic involves unclear strategy or communication, policies that lack compassion, inconsistent follow-through, or unethical behavior, of course, disengagement will result! These issues are all part of a low-trust culture.

Without trust, employees won’t feel safe enough to share new ideas. Without trust, employees aren’t motivated to be loyal or to bring their best to work. Without trust, employers take advantage of remote work. Increase trust and innovation will thrive. Increase trust and output, retention and productivity will go up. Increase trust, and you will gain a culture where employee flexibility can be mutually beneficial.

Higher engagement is the natural outcome of a high-trust culture.

The most common reason people give for wanting to work for an organization is trusted leadership. Unlike the nebulous “engagement,” trust is simply the result of consistent, intentional behaviors repeated reliably over time. Trust is a learnable and immediately actionable skillset. While certain aspects of trust build over time, you can start the process at any time and feel the impact immediately. Every time you make and keep a commitment, you increase trust. Every time you make an authentic connection, you increase trust. As trust levels grow, engagement will automatically follow.

Three Strategies to Kickstart Trust:

Start by implementing these three practical strategies to begin to build a foundation of trust in your organization:

  1. Confront reality. The most significant barrier to solving the engagement problem is that most leaders don’t realize that a problem exists. The first thing leaders need to do is confront reality and then help their team do so. The reality is that everything is a trust problem. Your accountability problem? It’s a trust problem. Your lagging sales numbers? Also a trust problem. And engagement? Definitely a trust problem. Consider starting by measuring trust as the leading indicator with a tool like the Enterprise Trust Index™. Recognize for yourself and your people where the real problems lie.
  2. Identify the root cause. Learning the root cause of an employee engagement breakdown can be painful. If you think you have a leadership problem, think about where, at the core, a lack of trust might have caused the leadership problem. Dig down to see how trust directly relates to your key issues by diagnosing where it started and which aspect of trust (from the eight pillars below) was lacking.
  3. Build upon the 8 Pillars of Trust. Since the root cause of a problem is always a trust issue, you need research-based, actionable tools and frameworks applicable right now. Focus on building these eight pillars in your work and life to see a measurable change in engagement: Clarity, compassion, character, competency, commitment, connection, contribution, and consistency.

Imagine your people performing at their best, getting measurable results, and taking pride in their work. A high-trust culture gains genuine, lasting employee engagement and establishes a business that makes a measurable impact.

Author

  • David Horsager, MA, CSP, CPAE, is the CEO of Trust Edge Leadership Institute, Trust Expert in Residence at High Point University, and Wall Street Journal bestselling author of The Trust Edge. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging from FedEx, Toyota, MIT and global governments to the New York Yankees and the Department of Homeland Security. His new book, Trusted Leader: 8 Pillars that Drive Results (BK Publishers, March 20, 2021) describes how to create a companywide foundation of trust. Learn more at www.TrustEdge.com or www.davidhorsager.com.

About The Author

David Horsager

David Horsager

David Horsager, MA, CSP, CPAE, is the CEO of Trust Edge Leadership Institute, Trust Expert in Residence at High Point University, and Wall Street Journal bestselling author of The Trust Edge. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging from FedEx, Toyota, MIT and global governments to the New York Yankees and the Department of Homeland Security. His new book, Trusted Leader: 8 Pillars that Drive Results (BK Publishers, March 20, 2021) describes how to create a companywide foundation of trust. Learn more at www.TrustEdge.com or www.davidhorsager.com.
  • David Horsager, MA, CSP, CPAE, is the CEO of Trust Edge Leadership Institute, Trust Expert in Residence at High Point University, and Wall Street Journal bestselling author of The Trust Edge. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging from FedEx, Toyota, MIT and global governments to the New York Yankees and the Department of Homeland Security. His new book, Trusted Leader: 8 Pillars that Drive Results (BK Publishers, March 20, 2021) describes how to create a companywide foundation of trust. Learn more at www.TrustEdge.com or www.davidhorsager.com.

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