Real Leaders

HigherRing

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Ranking: 147

Industry: Outsourcing

Mission: A boutique customer service outsourcing company that provides white glove call center and back office services to brand-conscious companies. They were founded to create sustainable and growth jobs in the US, and seek out like-minded companies with a similar commitment to sustainability, those that believe in working together to make the world a better place.

What 3 words best describe your company culture?

Community, Inclusive, Scrappy

What quote best exemplifies your company?

“We founded HigherRing in the wake of the 2016 election to marry our passion for sales-driven customer service to the need we saw to foster great jobs across the U.S. We knew from experience that developing and treating our people as valuable members of our community, could drive incredible performance, while supporting our clients in the areas of e-commerce, activities, grocery delivery, application platforms and alternative energy (hello solar!). We founded ourselves as a B Corp and immediately joined 1% for the Planet to join in the fight against climate change. We love what we do and so do our clients.”

How is your product or service having a positive social and/or environmental impact?

HigherRing, an outsourcer of customer service and back-office support, creates sustainable jobs by hiring our people as employees with benefits, and paying a living wage. We strive to create a warm, supportive community and work closely with our employees to offer schedules that enable employees to work around their family obligations. All HigherRing employees work from home to eliminate the stress and carbon load of a commute to an office job and we are proud members of 1% for the Planet, giving 1% of our total revenue to organizations working to solve the critical problem of climate change.

What is your company’s vision for the future?

The customer service outsourcing industry is known for low pay, poor working conditions and a myopic view of the potential of team members on the front lines of a brand’s experience. Too many business leaders who outsource, consider their call center a cost to be minimized, without considering what great recruiting, staffing, training and mentoring can do to turn their team into a potent sales force. Most of these teams, if not offshore already, are paid as contractors and often have to ‘invest’ in their own training and hardware. Profit margins are immense, quality is low and turnover is high. We know, from experience that when we hire our people as employees, pay them a living wage, and coach and mentor them, our investment pays dividends through excellent performance, increased sales, customer retention and lots of brand buzz. HigherRing intends to foster and sell this vision of customer service to business leaders while building great, sustainable jobs across the U.S.

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Author

  • Real Leaders is the world's first sustainable business & leadership magazine, motivating people to #InspireTheFuture. Available at major newsstands and distributed to 30,000 CEOs in 130 countries, who control $9 trillion in spending. The company is a certified B Corporation, and signatory to the United Nations Sustainable Development Goals - subscribing to the highest standards of transparency, accountability and performance.

Author

  • Real Leaders is the world's first sustainable business & leadership magazine, motivating people to #InspireTheFuture. Available at major newsstands and distributed to 30,000 CEOs in 130 countries, who control $9 trillion in spending. The company is a certified B Corporation, and signatory to the United Nations Sustainable Development Goals - subscribing to the highest standards of transparency, accountability and performance.

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