Master Your Conversational Intelligence
Follow these five steps to improve stakeholder relationships, organizational culture, and your ability to drive change. I find that 75% of challenges in professional and personal settings stem from communication issues, whether it’s miscommunication, lack of communication, or poor communication. Why? Communication is multifaceted, encompassing verbal and non-verbal cues, facial expressions, tone, body language, brevity, […]
Don’t Lose Customers — Forge Elite Teams Instead
I’ve been a loyal Starbucks customer for 20+ years, mainly because of their service and product consistency. However, one of the locations close to me has become a true test of patience: Horrible attitude towards customers, lack of consistency in drinks, and, worst of all, employees backbiting about each other, superiors, and the company to […]
