Dr. Diana Hendel is the coauthor of "Trauma to Triumph: A Roadmap for Leading Through Disruption" and "Thriving on the Other Side and Why Cope When You Can Heal?: How Healthcare Heroes of COVID-19 Can Recover from PTSD." As the CEO of Long Beach Memorial Medical Center and Miller Children’s and Women’s Hospital, Hendel led one of the largest acute care, trauma, and teaching hospital complexes on the West Coast.
All organizations are at risk for unforeseeable challenges, threats, and crises. You can’t control everything, but here are 10 ways a leader should act to mitigate the damage and start the healing process. Gather your rapid response team. Appoint people to this team before a crisis happens and make sure they know their respective roles. […]
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